Jacksonville Chrysler Jeep Dodge Ram
11101 Nursery Fields Dr Jacksonville, FL 32256Sales: 1-888-741-8737
- Service: 1-866-377-0972
Customer Testimonials
February 13, 2011
Thomas built real goodwill in attempting to diagnose an issue with my Liberty CRD, but not charging me
since the results were inconclusive. T.Wigland
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February 11, 2011
Chad was a great sales person to work with, I would highly recommend your dealership & looking foward to the next time I need a vehicle.
M. Gregorio
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February 6, 2011
Loved everything about our buying experience. This is our 3rd vehicle from JCJD and we will continue to shop there. G.Burdett
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February 5, 2011
I received excellent service, the staff was very considerate, professional, caring. I will continue to have my car serviced at Jacksonville Crysler,Jeep,Dodge. Thank you. G.Rodgers
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February 4, 2011
We will definitely recommend you dealership to our friends and family. Thanks and we love our new Jeep!! R.Barge
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January 28, 2011
Over the Christmas holidays my Nephew while on leave from Afghanastan, drove to Jacksonville from Texas to visit. When he had vehicle problems that would of left him stranded here I contacted Service Writer Christie. It was late in the afternoon and just minutes from closing time however Christie assured me that if I could get the vehicle there she would have a mechanic stand by. The vehicle was shipped VIA wrecker. A mechanic met Kevin and within minutes had the vehicle running. Thanks guys! J.Tucker
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January 23, 2011
Brian, Roland, and Kevin were all simply wonderful . There was no "pressure" to buy, but simply great respect and patient service for us as customers. Have already spoken with friends, neighbors, and coworkers about your outstanding employees and service. Thank you. M. Fitch
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January 9, 2011
Please take a moment to recognize Michelle Knecht for doing an excellent job as a service writer. I have had nothing but great service since she has cared for my Charger. Thanks again, H. Losasso
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January 9, 2011
Service rep. Scott Copeland was very helpful and professional . R. Craig
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January 6, 2011
Had several issues & all were quickly resolved. The people I worked with, Tom Locke, Eddie & John in parts were super. Great job!!! R. Fait
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January 3, 2011
Michelle - I want to thank you for the excellent job you did while repairing my PT Cruiser last week. I have taken the customer survey your dealership emailed to me & included your name in thanking them & you in particular for doing such a great job getting my 2001 PT Cruiser repaired. It is not often now-days that a large company treats their customer the way you did. I have told Jax Chrysler that you are the reason I am so satisfied with the way I was treated & because of that I will come back for any necessary repairs & auto purchases in the future. Thanks again, F. McCully
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December 30, 2010
Troy Smith is an asset to your dealership. We have now bought three automobiles from him and will reccomend Troy to my friends and family to purchase a car from. L. Powell
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December 28, 2010
Marvin, I am very pleased with my purchase and the credit Union gave me a really good deal with financing @4%. At this rate, I'll have money left over to"burn". Seriously, buying at CJD was a unique experience which should set a precedent for the other auto dealers in this area. Although the distance was a bit far for us, the trip was well worth it. I found exactly what I had been looking for at a price I couldn't refuse. Please let Damon know that I really appreciated his salesmanship. P. Edwards
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December 24, 2010
Customer service is an attitude not a department at Jacksonville Chrysler. S. Jacoby
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December 22, 2010
Great buying experience with Damone Smith. He did a great job on the test drive demonstrating the features of the Wrangler. Were very happy with the deal and the Jeep. Lee in finance was the very nice, I
did not feel any pressure to get anything extra that I didn't want. It was the best experience with a finance person I have ever had. Thank you all very much. D. Wilemon
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December 22, 2010
Fast friendly awesome service. Thank you. A. Thomas
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December 21, 2010
It was the most pleasant car buying experience I have ever had. Troy is outstanding with his customer
care! THANK YOU! M. Miller
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November 29, 2010
Michelle Knecht is a friendly and knowledgeable service advisor. I feel comfortable with her recommendations. I trust her not to sell unnecessary services and she is one of the main reasons that I had my car serviced at JCJD. T. Corooran
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November 22, 2010
Great service, as always. Had to come in last week 2 times for different repairs to the van. Michellel was wonderful, kept me informed and got me to Enterprise promptly. Having Enterprise there is great! After 2 rental vehicles in 3 days I really appreciate my van. The vehicles were great but my van is tops. You'll be having me as customer for repairs on my van for as long as it lives. Great service, great attitudes, of the staff, and great service! Thanks again, D. Evans
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November 19, 2010
Very pleased with the service and assistance from mechanics. D. Robinson
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November 18, 2010
Everything went great and I am very satisfied with it the process and new vehicle. J. Scott
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November 11, 2010
Great buying experience. Everybody was very helpful. Thank you! J. Toothman
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November 10, 2010
Dear sir, I wanted to write to tell you of the excellent service I received from your company. My Town and Country-which I purchased from you in October 2004 had a couple of problems and although the warranty had just expired, your team made it all happen, fixed the problems, quickly and I paid only the $100 deductible. I wanted to thank especially, Tom Locke, my first point of contact, Mike Gormley who worked it all out for me, Jessica Morley who is an excellent service advisor and the cashier Magen Ortiz. All of them were thoroughly professional, helpful and made the visit most pleasant. Thank you, we will definitely be back, and all my friends and business contacts will know about it too..Most Sincerely, Bob
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November 8, 2010
My experience was very positive. I'd like to express my thanks to Chad, Marvin and Lee for their assistance and guidance. Thank you! Jeff S.
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November 8, 2010
Im a salesman myself with 19m in sales for the year. John Horton was the young man that helped me at your branch. He did an excelent job and represented your company very well. I would buy a car fom you again. Very smooth operation. Thank you very much. Andy T.
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November 5, 2010
Just want to thank you and the dealership for the good job of putting me into a new truck ,Damone Smith did a great job of helping me he is good at what he does Keep up the good work Jacksonville Chrysler, Robert E.
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November 4, 2010
Your Service is excellent. My Service Advisor Michelle Kencht is AWESOME! Elizabeth W.
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November 3, 2010
Ben, I just wanted to say thanks. I really did not expect to get such helpful and prompt response through e-mail and I just knew it be forever trying to get these parts. You made the process very easy. The counter person, I neglegted to get his name, was more than courtious and expedient when I came to pick up my parts. I definitely know where to go for parts and service in the future. Ron
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October 28, 2010
I enjoyed my visit to your department. Your staff was courteous and friendly. My truck was handled professionally and responsibally, which really feels good. I noticed the level of professional service provided to the other customers while I was there and was pleased to know that you and your staff have a good team there at JCJD. Thanks for your great support after the sale. Yancy
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October 26, 2010
Excellent service! We came in on a Friday and were in and out in one hour!!! Thank you Perry D.
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October 25, 2010
I always enjoy my trips to Jax CJD; the waiting room is always pleasant; Al Palmer is always pleasant. Robert P.
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October 23, 2010
Aubri, The
staff was
professional, courteous and downright friendly :) I only brought the car
in for an oil change with no appointment, yet I was in-and-out in about
30 minutes. Great service as always. Don H.
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October 20, 2010I would like to tell Thomas Locke
is one of the best service advisor I have ever had at Jacksonville
Chrysler. He really went far beyond than any other there. I will
always be asking for him to help me out when I need service of any kind
with your dealership. I also would like to comment on the mechanic who
worked on my 2004 PT Cruiser he went to work on it quickly and did great
work on it. Also Karen in your service department was so kind and
helpful to me. I just felt like man they really take pride in their
jobs and work hard. Karen A.
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October 20, 2010
The gentlemen that
had worked on my jeep, did an excellent job! It makes a difference. I
would not go
anywhere else to get my Jeep serviced! Diane A.
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October 19, 2010
I would like to thank Mike,
Service Rep for his assistance and making sure that the matter was
handled. With people like him your customers should be satisfied and
happy with all their service. Timothy C.
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October 19, 2010
Just traded in my van for this sweet little ride!! Loving it!! Stacey M.
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October 12, 2010
Thanks Marvin, My husband Jimmy and my son brought my "new car" home last night. I love it, still haven't driven it yet, but I will today!! Just wanted to thank you for all your professionalism, they both agree that this was the best dealership experience they have had. That says a lot! I just wish that Chrysler was still manufacturing this awesome car, the Pacifica!! We'll stop in to say hello when we are up in Jax. Thanks again.
Margie F.
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October 6, 2010
Thank you, I was very pleased
with the service I recieved. I especially liked Jessica. She was very
helpful. M. Otto
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October 5, 2010
Kudos to Christy Braddy! She
helped me soo much in the last few days! I called on Saturday regarding
a rear window that had fallen into the door on Friday. She had it
fixed and ready for pick up on Monday. Because of the late pick up on
my part, it wasn't until I got home Monday and checked the windows inthe
driveway....the OTHER rear window did the exact same thing!!
I was
able to get the car back to her at noon today and she had it ready for
pick up after work. Not only that, she worked with my extended warranty
company to waive the deductible and arranged for shuttle service. She
went above and beyond and made a strange situation seem tolerable.
Thank you Christy. I look forward to working with you in the future. R.
Singleton
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October 1, 2010
Aubri, My car is
riding smoother than it ever has! I just wanted to let you know that
that was by fat the best car service experience Ive ever had! Let
Thomas & the gentleman that fixed my Magnum they were awesome!
Pleasure meeting you & I will be coming there from now on! Enjoy ur
weekend! Blaine
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September 30, 2010
Hello Aubrey, I wanted to let you let someone know what wonderful service I have received at the Jacksonville Chrysler Jeep Dodge dealership. My car was towed to the dealership over a month ago due to fluids leaking out. The jeep is under warranty through Max Care. I began dealing with Thomas Lock before the vehicle was even towed to the dealership. He was and has continued to be extremely helpful and courteous. He continued to communicate with me and keep me informed as to the status of the repairs. On September 2nd the repairs were completed and I picked my vehicle up. I was going out of town to vacation a few days in Orlando on Friday, September 3rd when the vehicle overheated on 95 just past St. Augustine. Thomas advised me to have the vehicle towed back to the dealership. Due to the distance involved the towing charge was $285.00 even with my AAA membership. Thomas received approval from his boss to cover the towing fee. I can?t even tell you how much this helped as I probably would not have been able to take my out of town vacation if I had to pay for the tow. Throughout the following week Thomas assisted me in working with MaxCare in order to have the additional repairs approved. It was a very difficult time for me and Thomas continued to be extremely helpful and very honest about what was going on and what I needed to do throughout the ordeal. Max Care did approve all charges and Thomas called me today to advise my car was ready to go home. Thomas made sure I had transportation through both times the car was at the dealership?some of the rentals at his expense, not through Max Care. I can?t even begin to express my gratitude for everything Thomas has done and how pleased I am with my experience at your dealership. I would recommend anyone to come to Jacksonville Chrysler Jeep Dodge and I will be a returning customer for any future maintenance or warranty work on my Jeep. With deepest appreciation, S. Durham
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September 27, 2010
Miss O' Reilly, Here is a picture
of me, you can use on the Facebook Page. This is me and the rear tire on
my 2007 Jeep Liberty. This was the first vehicle that I purchased from
your dealership. I have enjoyed my relationship with everyone connected
to your dealership. I was always treated with courtesy and kindness by
everyone. And, plan on doing all my business with you and your staff.
Please, let me know if you receive my picture. Sincerely, C. O'Donnell
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September 24, 2010
I
wanted to take the time to tell Jacksonville Chrysler/Jeep/Dodge that
my sale person Alonzer Kendrick took the time to take care of me on my
time of need. He has a great personality and he is confident in his
work. Thank you for taking the time to help me when I needed your help.
Please aware Mr. Alonzer Kendrick for his dedicated work. Thank you
again.
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September 13, 2010
Thank you.
Everyone was VERY nice. We had a nice service advisor (I guess that's
what you call them) named Mike. Very nice, very professional. I'll
definitely be coming back for service and whatever else I might need for
my vehicle. Thanks again. Rebecca
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September 10, 2010
Many thanks to
Michelle Knecht for completing the repair (new alternator) on my 2001
T&C in one short day.(9/7/10) She kept me informed and made me feel
good about my decisions regarding the equipment replacement. I
appreciate her professionalism and her way of making the customer
comfortable. Thanks again, Michelle.
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September 9, 2010
Thank you for your
email, and I want to tell you again just how wonderful Michelle has
been to me. She always has my rental car ready for me and she always has
my Jeep parked out in the service delivery area when I arrive to pick
it up. She does everything to make my experience as perfect as possible.
I enjoy working with her because I know she will have taken care of
everything to get me in and out as quickly as possible. She is the
best!!! Jim Yurko
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August 31, 2010
Sure will Tommy! This is my 5th vehicle purchase in my lifetime, and it was by far the most easy going experience I have had. So far, I love my Jeep and have already collected about an inch of beach sand in the wheel wells in the few short days I have owned it! All I have to do now is get the soft top, a walk thru as in how to operate the soft top, and I will be set.And thanks for the emails. Your personal correspondence is what was the deciding factor in getting me in the door at Jax Jeep, versus Orange Park or Rick Keffer. It is great to see people put in the extra effort to earn your business. Sincerely, L. Cantrell
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July 29, 2010Please forward this to either the dealership manager or the owner. I recently loss the key to my sons 2009 Jeep Commander. After calling a number of dealerships I called yours. I spoke with a young man named Chris who ordered me a new one. When it came in he called me to let me know. I called the service dept and spoke with a lady named Christy. My son ( Mark) took the Jeep into the shop and had it programmed. Because of these two employees my next Jeep will be from Jax. Chrysler Jeep. We own two now. They are both trained very well and are very professional. The are a pleasure to talk with. Not only was I pleased with the service I received, my son was very impressed with the dealership when he went in. I want to thank you for having these two employees. If they are an example of the employees you hire I would say your dealership is doing well. Thank you again for the service I received. Oh, by the way I live in Starke and yes we do have a Jeep dealer here. B. Warwick
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July 26, 2010
On
Monday July 26, 2010 experienced my first time visit to your
dealership. Had a problem with my 2006 Chrysler 300-locked in park. On
Sunday afternoon I phoned your dealership and was greeted by an
extremely accommodating lady by the name of Ashley-I inquired as to the
service department hours and she asked my problem. She insisted on
taking the information-Sunday afternoon-and assigning me
a service advisor-Thomas Locke-so when I came in Monday I would have a
contact person. On Monday disabled vehicle delivered and I met Mr. Locke
who set the wheels in motion for repairs. Mr. Locke went over my
service contract and suggested I allow the shuttle to take me home
rather than sit in the dealership for several hours. ANOTHER rep. of
your dealership-Thomas the shuttle van operator.
Pleasant, interesting and very thoughtful---GOOD rep. for your
dealership.Vehicle was repaired on Monday and your dealership NOW has
another satisfied customer.
POINT of my E-Mail-wanted to pass on a compliment instead of complaints
you most often probably receive. Best regards, Michael LaHood
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July
17, 2010
Hi Aubri, I have been a service customer of JaxCJD
for about 3 years now for my Dodge truck. I would just like to
personally thank you. Your staff is always pleasant and professional.
Michelle Knecht has been my adviser over the years. She always has a
professional attitude and is a pleasure to do business with. Once again,
thank you to all of your service staff and managers. Walter Somers
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June 24, 2010
I am writing to share what wonderful experiences my husband and I have had with your dealership recently. We contemplated trading in our 2005 Dodge Ram for a younger vehicle so we visited your dealership. Ray Murr was friendly, helpful, and accommodating. Although, we decided financially it was not the right time to trade in, we certainly appreciated Ray's service and plan to return when the time is right. This was our first visit to your dealership and after we received such great service there we decided to use your service department to repair the brake issues David's truck was having. Previously we had been using Brakes for Less and Jiffy Lube for services with less than stellar results. We could not have been more pleased with the service provided by Thomas Locke. He was friendly, professional, and made David feel completely comfortable. He made sure David got to work on time, as well. This type of personal service is priceless nowadays. He is an asset to your dealership. The check out experience was very pleasant, as well. Ashleigh Higginbotham was fast and courteous while processing our payment. I have had many not pleasant dealings with another local dealership's service department recently with an issue on my Toyota, and cannot tell you how refreshing it was to have great service. David has commented multiple times already on how great his truck is now driving. I am so glad we have found a wonderful place to take his truck for maintenance. David has already told his brother, who drives a Dodge Ram, that he needs to take his truck there for service. The great service provided by your employees has earned you a new loyal customer. We will return! Kudos to your team! Thank you, Amanda Jordan.
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June 16, 2010
I would like to commend you and your staff for a great experience Monday. I came in for an oil change and to switch out my hard to top the soft top for the summer. I was greeted in a friendly manner and got a manicure as well as "Exceptional" customer service. I own a consulting company the focuses on customer experience and you all are a good model of doing it the right way, thank you very much and I can assure you I will continue to come to JCD!!! Richard Trayner & Kathy Siwek
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May 24, 2010
I called the Parts Dept
this morning and spoke with Jenny. Often times, people working the
Parts desk do not receive much feedback unless something goes wrong. I
am writing for an entirely different reason. Jenny was so helpful - all I
wanted was a couple U joints for a truck that is currently torn apart
and despite them being on backorder (severe backorder), she took the
extra step of telling me of a dealership that had two in stock, and
giving me their phone number. You have no idea how much that made my
day. I called that other dealership and was able to get them shipped to
me. Not only that, there were some other parts that she provided part
numbers for (so I could do it as one complete order) and because that
other dealer did not have them available and because of Jenny's
assistance, I called your department back to order them. I just wanted
to write to say THANK YOU, you have absolutely no idea how much I
appreciate you, Jenny, for taking the extra few minutes to help me. My
fiance and I are very grateful - you made my morning just by doing your
job well and caring about the customer (so rare nowadays). Thanks
again!! Renee Davis
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April 19, 2010
Mr. Eddie Weisen, I just wanted to
take the time to write you an e-mail concerning Michelle Knecht's
excellent customer service. She was very polite and straight forward
about my issues. She made sure to address all of my concerns promptly,
and to make sure I was aware of all findings and resolutions to them.
She was quick to return my phone calls and made sure that the courtesy
transportation was provided in a timely manner.
The
transportation teams were also very courteous and prompt as well. The
gentleman that brought me home; I believe his name was Eric; was
extremely polite and quiet while I attended a conference call on my cell
phone during my ride home. The driver Michelle was easy to converse
with, and I enjoyed our drive time conversation.
I extend much
Kudos to your service department. Thank You from a Very Happy Customer,
Dan Queen
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April 12, 2010
Michelle - your service advisor -
has continued to provide me stellar customer service for almost 3
consecutive years now. She's the reason why I get my Jeep serviced at
your establishment. I wont take my Jeep to no other dealership for
servicing. You guys are the best! Robert M.
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April 4, 2010
Michelle,
thank you for your help with my car repairs and please forward this to
your supervisors...
I am working temporarily in Jacksonville for
the next few months. Three weeks ago my Chrysler Sebring broke down on a
Sunday evening. It was towed into Jax CDJ and I arrived with the tow
truck at around 8:15 pm, fifteen minutes after closing. Fortunately,
Damone Smith was still working on a sale and he helped me to get a cab
and showed me where to fill out the paperwork for my repairs. He was a
great help. I am not from Jacksonville and my cab ride didn't show up
until after 9:30 - I didn't have anyone to call to pick me up, so I
appreciated his help very much.For the next couple of days, Michelle
Knecht took care of contacting me about the repairs. She did a fantastic
job - my repair bill was over $1200 and took three days, but Michelle
did a great job of communicating with me and I was very impressed her
sympathetic, but professional, manner. I've had fairly good experiences
with my Chrysler dealer in St. Petersburg, but I just wanted to write
and let you know that I was especially appreciative of the helpfulness
of Damone and Michelle - and also I would like to thank the nice young
lady in your building who handled my Enterprise car rental return. They
are excellent representatives of your company and they went above and
beyond what was necessary to get the job done. Thanks, Steve
March 7, 2010
I am very impressed with your
dealership and your showroom. I had a relaxing visit while waiting for
my vehicle and enjoyed a delicious breakfast too! I've seen a lot of
dealerships around the country and I don't recall one that was more
customer friendly. Best Regards, Bob Maiolo
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March 3, 2010
I had my car repaired in your Body
shop and Jerry made sure my car was fixed perfectly, and paid for
Entirely by Allstate. He put their feet to the fire to make sure
everything was done correctly. I would recommend his body shop to
everyone. Dan Winkleman
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February 27, 2010Thank you for your
fast courteous and informative service. Always a pleasure doing business
with you. Enjoy the atmosphere and helpful friendly people from the
front door to the snack counter and out the door also. I will be back.
Ill be sure to inform my friends of the above too! Diana Evans
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February
19, 2010
My family & I were
traveling down to Florida in our Town & Country on Saturday,
January 23. We started having car trouble & were getting more
nervous as the miles went by. We were heading towards Jacksonville
where I have a cousin that lives there. I called her up & asked
her if she knew of anybody that could help us. She gave us your name
& number & I called & tried to set up an appointment. I
spoke with Thomas Locke & when I got there, he took us right in.
We were there for less than an hour & back on the road. I can't
thank you guys enough for the service & peace of mind you provided
us! We will never forget your kind service. Thanks again! Kevin Gates
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December 9, 2009
I want to tell you what a great
job Alan did for me on my Power Wagon. He is the most knowledgeable
service rep I have ever worked with for starters and his customer skills
are fantastic, He got the truck scheduled, fixed and back on the road
later that day including covering the warranty work that needed to be
done. Over all a fantastic experience and I give him and your service
department a "10" !
Thank you again and I will be back.
Regards,
John S. Ranney
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October 9, 2009
Recently my battery failed during a
very busy day, I managed to limp the truck to your dealership. Chris in
service went above and beyond the call of duty and had me back on the
road inside of a half hour. Thanks to him and all the rest of your
Professionals, I was able to continue on with my busy day. Thanks again
and keep up the outstanding work....Dan Glynn
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October 2, 2009
I am contacting you
regarding my recent experience with your service department. On
Tuesday, September 29, 2009 while on a trip to Jacksonville for my
wife's appointment at the Mayo Clinic, it was my unfortunate necessity
that I visit your service department. Just as I was entering
Jacksonville on my trip from Cordele, GA, the water pump on my 2001
Dodge Dakota pickup malfunctioned. I made it to your dealership before
any damage was done to the engine and was turned over to Service
Advisor, Al Palmer.
Always leery of having to have work done while
quite a few miles from home, I must say that my experience turned out
very well. Al immediately arranged for the courtesy van, driven by
Stephanie, to take us to the Mayo so that my wife could make her
appointment on time. He got the truck into the shop to see what was
wrong. There were a couple of other items that needed attention. The
work was authorized and expected to be completed by the days end.
Stephanie returned to the Mayo and dropped us off at the Towne Center so
we could kill some time while the wrok was being done. Jim, Courtsey
Van Driver, returned to the mall to get us back to the dealership. The
shop was unable to complete the work before days end, so another van
driver took us to the drug store to pick up some needed items for our
unplanned overnight stay. He then took us to the Holiday Inn where Al
had helped make the reservation. The HI was a good choice as the desk
clerk was very helpful in making a bad situation not so bad. The next
morning all repairs were completed and we were on the road by 10:00am.
We were a day late, but on the road home.
I want to thank Al,
Stephanie, Jim and the ohter van driver for helping to make a bad
situation bearable. The shop seems to have done a good job as the truck
is running fine.
Thanks again,
Ray Williams
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September 9, 2009
We would like to
thank Jacksonville Chrysler Plymouth Jeep and Aubri O'Reilly for going
above and beyond in service. Our daughter, Paige, is a student at the
University of North Florida. The Jeep that we purchased at Coconut Creek
Chrysler Plymouth Jeep in S Florida had been upgraded with an inferior
lift kit which had jeopardized the safety of Paige on more than one
occasion. It made it even more difficult due to the fact that Paige is
attending school more than five hours away from home. After several of
the incidents, it was not safe for Paige to drive the Jeep home for
repairs at the dealership where purchased. It was, then, that your
dealership came to the rescue.
After attempting repairs on each
occasion at both dealerships, with short-lived success, we received a
letter of warranty from the S Florida dealership and AutoNation. You
service manager, Guy Whitsell, was instrumental in coordinating repairs
with payments being made by the Coconut Creek dealership on each
occasion. It was finally determined that the lift kit would continue to
malfunction until one of heavier quality was installed. Guy had obtained
authorization from Coconut Creek and was in the process of ordering the
parts when he passed away. In the meantime, the Coconut Creek
dealership closed.
Aubri jumped right in and took over. She worked very well
with Paige and her school/work schedule in order to accomplish the
repairs in a timely manner. Aubri and your dealership were efficient and
professional in all aspects. Although the repairs were not completed in
one day as was originally thought, we were much more concerned with
Paige's safety than the few days that it would take to right a
two-year-long wrong.
We will happily continue our relationship with Jacksonville
Jeep for service and future purchases; and we will confidently recommend
your dealership to anyone and everyone.
Thankfully,
Jim, Lynne and Paige Newberry
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July 13, 2009
Dear Steve,
I wanted to thank you
once again for the outstanding service you gave me regarding the repairs
to my 06 Toyota Corolla this past month! From the estimate process to
the speedy repairs, the whole experience was wonderful.
I just wanted
to acknowledge your professionalism and friendliness! I have worked in
customer service for many years and couldn't have asked for better
service for myself.
I have had several people ask me if I have gotten a
new car. I am proud to brag on the excellent job you and your people
performed. I love driving my "new" car!
Thanks again, Carol
LeTard
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May 3, 2009
Thank you for your email
concerning the Chrysler Bankruptcy. I have been very satisfied with your
team and will continue to support your organization as you have served
me with your 5 Star Service and hospitality. As a Chrysler retiree I
understand the importance of factory-dealer relations and customer
satifaction. You have been a great leader in both categories and for
that I thank you.You can depend on me for all my future service and
sales business. Again, thank you for your commitment to represent
Chrysler and it's customers in The Jacksonville market. I have sent many
friends to your dealership and will continue. Your organization and
operation sets the standard for Chrysler and will greatly assist
Chrysler in emerging from bankruptcy as a stronger company. Thank you
again for your commitment to Chrysler, the customer and the Jacksonville
community.
Sincerely, Marty Siegal
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April 19, 2009
I want to thank everyone
that was involved (behind the scenes) with the purchase of my vehicle. I
want to pass on the professionalism that was shown to me during my time
at Jax CJD. Troy Smith and Michael McCauley were outstanding and made
sure that every need was met during our time at the dealership. I will
say that it did not feel as though I was a customer or a $ sign (like at
most dealers). I did look from Quitman, Ga. all the way to Cocoa, Fl.. I
thoroughly enjoyed the relaxed (but professional) atmosphere and it has
made my mind up that on the next vehicle purchase, I will not waste my
time with other dealerships. I look forward to getting my wife out of a
Ford and back into a Dodge. I know that I am pleased with the purchase
of my Dodge truck. Thank you to all for making this "The BEST" vehicle
purchasing experience (out of 5); it will be passed on to friends,
co-workers and family. I look forward to seeing all of you again.
Whether I am in Jax for vehicle maintenance, eating at Buca di Beppa or
coming to buy/trade. Thanks again to everyone.
William and Terri
Phillips, Lake City, Florida
___________________________________________________________________________________________________
April 17, 2009
Dear Aubri:
I wanted to
take a minute to let you know the outstanding
customer service delivered by your dealership.
As you know, I purchased a 2007 and a 2008
Dodge Ram from Taylor DeGeorge.
On an ongoing basis, Jen King and Rob Devecchio in the service department ensure my regular maintenance appointments are always handled in a timely professional manner. It is important to my tile business that my trucks are well maintained and back on the road as quickly as possible. They have never let me down!
Last but certainly not least, I want to commend you on the outstanding service you personally provide to my staff and I. I plan to continue doing business with the dealership.
Thank you for your time.
Sincerely,
Greg Michael, President
Michael's Custom Tile, Inc.
___________________________________________________________________________________________________
February 18, 2009
I just wanted to thank you for the
fantastic job that your company did for me. I believe you always go
above and beyond. I am very pleased with CJD and will continue to do
with business with you. Thanks again Stan Purvis
January 29, 2009
Thank you for taking the time to write. if you want to
personally thank anyone, thank dave gilberty(?) [the tall baldheaded
man] who was willing to go the extra mile in getting me financed. i
called him the day before, told him my situation, met the next day.
luckily for you he was patient and called me at the right time. i almost
went to orlando on new years day to buy my car. if he had not followed
up on our meetings, i would have purchased somewhere else. Dave did what
any good sales person does....he stays in contact with the clients,
follows up with them, and in this case, he closed the deal.
also,
thank your finance manager mr Gilt (?) for helping with the financing.
closing,
my friend works for a competitor dealership and told me your dealership
is reputable..that's why i visited you.
keep up the good work!
Robert Alldred
___________________________________________________________________________________________________
January 22,
2009
Everything went real well for my
appointment. When I got there I was greeted with a friendly smile and
welcome even though it was cold outside. They took me right in and I got
prompt service. I especially want to thank Christy for the excellent
service that I got. Thanks for all that you do. I think that this is the
best dealership that I have ever been too.
Sincerely, Charles
M. Pettit
___________________________________________________________________________________________________
Most people
will send comments when things go wrong, but fail to acknowledge when
they go right. I want to take this time to thank you and your staff -
Michelle, and John(the man who repaired my car) yesterday. I had my
Chrysler Sebring in your shop the week of Christmas - the whole week-
for a major oil leak, tune up, etc. which came to $2,200.00. So you can
imagine my surprise when I was driving down 9A yesterday and my oil
pressure light came on. According to the manual I should pull over and
cut off my engine immediately. Fortunately, I was close to your
dealership so I pulled in around 2:30pm. I was told that your shop was
very busy and they would see if John could come out and take a look at
it. Needless to say, he did and took the time to have my car repaired
(replacement of an oil pressure sending unit) and I was back on the road
within an hour. The attitude could have been we are too busy, there
are other people/cars ahead of you, if you want to leave your car we
will look at it on Monday, etc. I am so grateful this was not the
attitude and to have received the excellent customer service I did from
your staff yesterday.
Katherine Dane, Jacksonville, FL
___________________________________________________________________________________________________
Hello Aubri,
My name is Lou Bauer, and I picked
up my Dodge Dakota from service earlier today. I just wanted to let
you know how impressed I am with the service that I received! I made my
appt with Christy Braddy and she was very polite, and seem genuinely
concerned about my problems. She said that I could ride with a mechanic
when I arrived so he could hear the noises and idle issues I was
talking about. Upon my arrival, Christy arranged to have me meet with
Jennifer King, another one of your service advisors. She too, was very
helpful, and as Christy promised, I was able to take a test drive with a
technician named Guy. Again, he too was very polite, and
professional. Jennifer was very thorough in explaining what parts I
needed to have replaced, as well as what my third party extended
warranty would cover, and what I would have to pay for. I told her that
I would need to pick up my truck at 9:30 this morning, and she said
that was fine. I arrived this morning, and my vehicle was ready as
promised. The paperwork was also complete, as well as accurate based on
the estimate she gave me. Jennifer went over the bill with me, gave me
one of her cards, and said to call her if I had any problems. I had the
air filter/oil change special done for 17.95, and the technician (I
don't know if it was Guy or not) was so honest that he told Jennifer
that my current air filter was like new, and it did not need
replacement, so he put it in my truck for future use! Again, most
impressive! I am still having an ongoing slight idle issue, but I'm
not going to worry about it at this time. I've taken it to 6 different
shops, and nobody can seem to pin it down. Jennifer told me that she
could not guarantee that the combustion cleaning would solve the
problem, so I am fine with that. Anyways, it's been A LONG TIME since
I've been treated this well by any repair shop, or for that matter, just
about any service business period! I live across town, so I haven't
come back to Jacksonville Dodge very often, even though I purchased my
truck there brand new. However, based on my experience during this
visit, I will be sure to come back. Please pass along my thanks to
Christy, Jennifer, and Guy for a job well done!
Thanks again,
Lou
Bauer